Rules for Customer Contact

During contact with our bank, please be aware of the following guidelines and note the customer information that our representatives will never ask for.

Do not respond to any phone calls, text messages, e-mails, or direct mails that you suspect are not from City National Bank. Report all suspicious contact immediately.

To make a report:
  1. Visit your nearest City National Bank branch
  2. Call customer service at 1-866-385-3444
  3. Send an e-mail to report@cnbok.com

If You Contact City National Bank:
  • We will verify your identity before sharing account information or performing transactions on your behalf.
  • Our representatives may ask you to verify the information we have on record for your account, or they may ask     you questions designed to verify that we are speaking with you.
  • Our representatives will never ask for your complete social security number, date of birth, online     banking password, or answers to your online security questions over the phone, via email, or through text     messaging. Do not respond to any type of communication asking for this customer information.
  • Report any suspicious phone calls, text messages, e-mails or direct mails immediately using the contact     information provided above.

If City National Bank Contacts You:
  • We may contact you through phone, email, or direct mail for various reasons. In any instance in which you are     unsure whether a communication attempt is from City National Bank, please contact us directly using the     contact information provided above.
  • We may contact you if we detect potential suspicious or unusual activity on your account. Our fraud agents will     require verification of your identity prior to discussing your account. If you suspect the party contacting you is not     City National Bank, please tell the caller that you would prefer to contact us directly and use the contact     information provided above.
  • Our representatives will never ask for your complete social security number, date of birth, online     banking password, or answers to your online security questions over the phone, via email, or through text     messaging. Do not respond to any type of communication asking for this customer information.
  • Report any suspicious phone calls, text messages, e-mails or direct mails immediately using the contact     information provided above.